This is awesome in so many ways. Via Marketplace (yes, I am obsessed), a tale of an espresso customer in DC who ordered three shots of espresso over ice and was refused because it’s against shop policy to sell that drink.

And, you know it’s coming, the customer and the Murky Coffee shop owner both have blogs where they’ve written about it. The volleys from customer and owner are pretty amusing. I gotta say that I love the tip the guy left and would like to point out that the reason for not serving the drink as a matter of policy (” Pouring espresso over ice creates unpleasantly acrid flavors.”) doesn’t ring entirely true since they also give a second, “more mundane” reason:

More than half of the customers who we gave “iced espresso” to (back before our now infamous policy) would take that cup to the condiment bar and pour 8-14 ounces of milk out of the dairy pitcher…

Uh-huh. So you used to serve espresso this way, but decided that it doesn’t taste right and oh, people also turn it into a “ghetto latte” regularly. Seems like they’re using the taste thing to justify an unpopular policy to me. When I used to drink doppios on ice (two shots over ice) I never noticed “unpleasantly acrid flavors.”

I do appreciate the owner’s feelings about customers being right though. I have a long-standing dream to open my own coffee shop. When I do, I plan to have a sign on the register warning people that if they’re going to act like dicks to us, they’re going to get it right back.
Anyway, the posts are pretty amusing.

This entry was posted on Wednesday, July 16th, 2008 at 8:45 am and is filed under Check this out, Just some ramblings. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.